It may not always be clear at the outset whether the concern is one of poor practice or abuse; it may only become apparent once further information has been collected and an assessment can properly be made.
It is very important when making a referral to include as much information as possible including;
Who - was involved the incident?
What - happened in the incident when you saw or when the incident has been reported to you?
Where - did the incident take place?
When - did the incident happen?
In order to consider the severity of the case, the CFA DSO will need to gather information about the concern, the individuals involved and any other relevant information.
The CFA DSO may need to talk to others involved in the matter and ask for some statements before being able to assess the situation.